Shipping Policy

Welcome to Yellow Lab Creations, where our passion meets your style. As part of our unwavering commitment to transparency and ensuring the utmost satisfaction for our valued customers, we have detailed our shipping policies below. We understand the anticipation of receiving a new purchase and the trust you place in us to deliver. With this in mind, we’ve developed a comprehensive shipping policy to ensure clarity and a smooth experience from the moment you click “buy” to the instant your package arrives at your doorstep or inbox.

Shipping Methods

Digital Products: Upon successful completion of your payment, our digital products are instantly available for download. You will receive an email confirmation containing a link to download your purchase. Ensure to check your spam or junk folders if you can’t find the email in your primary inbox.

Physical Products: We strive to dispatch physical items as swiftly as possible. After your order is processed, we’ll make every effort to ensure it’s on its way to you in the shortest time frame feasible.

Local Pickup for Bulky Items: Certain bulkier items in our collection are available exclusively for local pickup. These products are distinctly marked on their respective product pages to avoid any confusion. If you’ve opted for local pickup, you will receive an email notification with details about the pickup location and timing once your order is ready.

Shipping Costs

At Yellow Lab Creations LLC, we believe in transparency, especially when it comes to costs. Here’s a breakdown of our shipping fees:

Digital Products: There are no shipping costs associated with our digital products, as they are delivered instantly via email.

Physical Products: Shipping costs for our physical products vary based on weight, volume, and destination. The exact amount will be provided at checkout, ensuring you’re informed before finalizing your purchase.

Free Shipping Promotions: From time to time, we may offer free shipping promotions. Be sure to sign up for our newsletter or keep an eye on our website for any such announcements.

Local Pickup: For products marked as “Local Pickup Only,” there are no shipping charges. However, customers are responsible for collecting their orders from the designated pickup location.

Handling Times

Your excitement to receive your order from Yellow Lab Creations LLC is both understood and shared by our team. Here’s what you can expect in terms of handling:

Digital Products: The beauty of digital is its immediacy. As soon as your payment is verified, your digital products will be delivered to your email without any waiting period.

Physical Products: Once your order is placed, we aim to process it as quickly as possible. While most orders are dispatched within 1-2 business days, there may be occasional exceptions, especially during peak periods or for custom-made items. We appreciate your patience and assure you that we’re always striving to minimize any delays.

Local Pickup Items: For items marked for local pickup, you’ll receive an email notification when your product is ready for collection, typically within 5 business days of placing your order.

International Shipping

At Yellow Lab Creations LLC, we’re pleased to share our products with fans from all over the world. Here’s what you need to know about our international shipping:

Countries We Ship To: We offer international shipping to a wide range of countries. If you’re unsure whether we ship to your country, please reach out to our customer service team.

Countries We Don’t Ship To: There are a few locations we currently can’t ship to due to logistical or regulatory reasons. We recommend checking with our customer service if your country isn’t listed during the checkout process.

Duties, Taxes, and Customs Fees: For international orders, please be aware that your shipment might be subject to duties, taxes, or customs fees upon arrival in the destination country. These charges, determined by your local customs authority, are the responsibility of the recipient and are not included in our product or shipping prices.

Delivery Times: International delivery times vary based on the destination and selected shipping method. We’ll provide an estimated delivery window during checkout, but please note that customs processing can sometimes introduce additional delays.

Shipping Restrictions

At Yellow Lab Creations LLC, the majority of our offerings are meticulously designed and crafted in-house, showcasing our dedication to originality and quality. As we transition towards exclusively featuring our own designs, we ask customers to be aware of the following shipping nuances:

Digital Products: All our digital products are accessible globally without restrictions. Upon purchase, you’ll instantly receive your digital download.

Physical Products: While we strive to make our in-house creations available to all our customers, there may be occasional shipping restrictions due to the product’s nature, size, or regulatory guidelines. If any product has such constraints, it will be clearly noted on its product page.

Local Pickup Only Items: Some of our products, especially those of larger dimensions, are available exclusively for local pickup. These items are distinctly marked, and we kindly remind customers to consider this when making their selection.

For clarity on any product’s shipping details or if you have further inquiries, our customer service team is always at your disposal.

Packaging

Ensuring that your purchases from Yellow Lab Creations LLC reach you in pristine condition is a top priority for us. Our packaging process is thoughtfully designed to reflect our commitment to both the environment and the safe delivery of our products:

Digital Products: Since they are electronically delivered, our digital items come with zero environmental impact.

Physical Products: Each physical product is carefully packaged using materials that provide optimal protection during transit. We use a mix of recyclable and sustainable packaging to minimize our ecological footprint without compromising on the safety of your items.

Local Pickup Items: For those products designated for local pickup, they are prepared and packed with the same level of care and attention, ready for you to collect in perfect condition.

Remember, the first impression matters, and we want your experience, right from unboxing, to be as delightful as owning a piece from Yellow Lab Creations LLC.

Order Tracking

At Yellow Lab Creations LLC, we believe in keeping you informed every step of the way. We understand the excitement of waiting for a new purchase, and that’s why we’ve made it easy for you to track your order’s progress:

Digital Products: Given the immediate nature of electronic delivery, there’s no waiting or tracking required. You’ll receive your digital purchase instantly after payment confirmation.

Physical Products: Once your order is dispatched, you will receive an email with a tracking number and a link to track its journey. By clicking on the link or entering the tracking number on our website or the courier’s site, you can view real-time updates on your package’s location and estimated delivery date.

Local Pickup Items: While tracking isn’t necessary for local pickup items, you’ll be notified via email when your order is ready for collection, along with details about the pickup location and timing.

Should you face any issues with tracking or need further information about your order’s status, our customer service team is always ready to assist.

Lost or Damaged Shipments

We at Yellow Lab Creations LLC pour our hearts into crafting and delivering the products you love. We understand the distress caused by lost or damaged shipments, and we’re here to help make it right:

Report a Lost Shipment: If you haven’t received your order within the estimated delivery time frame or if the tracking seems to have stalled for an extended period, please contact our customer service team. We’ll work with the courier to trace your package and provide updates or resolutions accordingly.

Damaged Upon Arrival: Should your order arrive damaged or compromised in any way, please reach out to us within 5 days of receiving the product. Kindly include photos of the damage, the packaging, and any other relevant details. This will help us address the issue promptly and ensure it doesn’t recur in the future.

Replacement or Refund: For verified lost or damaged shipments, we offer a choice of a replacement (subject to availability) or a full refund, ensuring your peace of mind.

While we take every precaution to ensure your products reach you in perfect condition, unforeseen issues can arise during transit. Rest assured, we stand by our commitment to customer satisfaction and will always strive to resolve any shipping concerns to your satisfaction.

Returns and Exchanges

At Yellow Lab Creations LLC, our commitment is not just to deliver quality products but also to ensure our customers are pleased with their purchase. Here’s our policy for returns and exchanges:

  • Items must be unused, in the original packaging.
  • Specific items, including digital downloads, gift cards, and certain personal care items, are non-returnable.
  • We process refunds after inspecting returned items and notify you of the outcome.
  • Sale items are not eligible for refunds.
  • For defective or damaged items, exchanges are available.

This is a brief overview, and specific details and conditions can be found on our Refunds and Returns page. If you have further inquiries or need assistance with a return, please contact us at contact@yellowlabcreations.com.

Cancellations

At Yellow Lab Creations LLC, we understand that sometimes circumstances change and you might need to cancel your order. Here’s our policy regarding cancellations:

Digital Products: As these are delivered instantly upon receipt of payment, we cannot accommodate cancellations for digital products once they have been purchased.

Physical Products: If you wish to cancel your order for a physical product, please reach out to us as soon as possible. If the order hasn’t been shipped or prepared for shipping, we’ll process the cancellation and issue a full refund. However, if the product has already been dispatched, you’ll need to refer to our Refunds and Returns page to initiate a return once you receive it.

Cancellation Fees: Currently, we do not charge any fees for cancellations made before dispatch. However, any transaction fees or similar costs borne by Yellow Lab Creations LLC may be deducted from your refund.

For any queries regarding cancellations, feel free to contact our customer service team at contact@yellowlabcreations.com.

Special Offers or Promotions

Yellow Lab Creations LLC loves to surprise and delight our valued customers with exclusive promotions from time to time:

Shipping Promotions:
Occasionally, we run special shipping offers, such as discounted or free shipping weekends. Details of these promotions will be prominently displayed on our website and/or communicated via our newsletter.

Promotion Terms:
During promotional periods, special terms might apply. This could include minimum purchase amounts, specific eligibility criteria, or limited shipping destinations. Always ensure to read the terms and conditions of any offer before making a purchase.

Promotion Duration:
All our promotions have a specific start and end date, which will be clearly mentioned in the promotional materials. Orders placed outside of these dates will not qualify for the promotional offers.

Combining Promotions:
Unless stated otherwise, promotions cannot be combined with other offers or discounts.

Queries about Promotions:
If you have questions or need clarification about any of our special offers or promotions, don’t hesitate to get in touch with our customer service team at contact@yellowlabcreations.com.

Frequently Asked Questions (FAQs) about Shipping

  1. How quickly do you ship items after purchase?
    • Digital Products: Instantly available upon payment receipt.
    • Physical Products: Typically dispatched within 1-2 business days, unless stated otherwise.
  2. Do you offer tracking for shipped items?
    Yes, once your item is shipped, we’ll provide you with a tracking number via email.
  3. I’m outside the U.S. How long will it take for my order to arrive?
    International shipping times can vary based on destination, customs, and other factors. We’ll provide an estimated delivery timeframe during checkout, but please note that delays can occur.
  4. Can I change my shipping address after placing an order?
    If you need to modify the shipping address, please contact us immediately at contact@yellowlabcreations.com. If the item hasn’t been shipped, we’ll do our best to accommodate your request.
  5. What do I do if my order arrived damaged or incomplete?
    We’re sorry for the inconvenience. Please contact our customer service at contact@yellowlabcreations.com, and we’ll assist in resolving the issue promptly.
  6. Do you offer expedited shipping?
    Yes, at checkout, you’ll have the option to choose expedited shipping for an additional fee.
  7. Are there items that are only available for local pickup?
    Some of our bulkier products are exclusively for local pickup. These items will be clearly marked on their product pages.

Contact Information

At Yellow Lab Creations LLC, our customers are our top priority. Should you have any concerns, inquiries, or suggestions related to our shipping processes or any other aspect of your experience with us, please don’t hesitate to reach out.

Email:
For any shipping-related queries or general inquiries, you can email us at contact@yellowlabcreations.com. Our dedicated team endeavors to respond within 24 hours.

Physical Address:
For returns, exchanges, or even a visit, you can find us at:
Yellow Lab Creations LLC
1646 W Hwy 160 Suite 105 114
Fort Mill, SC 29708
United States

Phone:
Feel free to call us at 803 220 4221 during our regular business hours, 8AM to 6PM, Eastern, Monday-Friday.

Social Media:
Join our community and stay updated on promotions, new products, and more by following us on Facebook, Instagram & Twitter.

Your feedback and satisfaction are invaluable to us. We genuinely appreciate your trust in Yellow Lab Creations LLC and look forward to serving you.

Update and Review

Yellow Lab Creations LLC is committed to transparency and continuous improvement. As part of our dedication:

Regular Reviews:
We periodically review and update our shipping policy to ensure it aligns with our operational capabilities, customer feedback, and industry best practices.

Change Notification:
Should any significant changes be made to this shipping policy, we will notify our customers through our website, newsletter, or other appropriate channels.

Stay Updated:
We encourage our customers to review our shipping policy regularly. By continuing to use our services after policy changes go into effect, you agree to be bound by the revised policy.

Feedback:
Your feedback is paramount. If you have suggestions or feedback regarding our shipping methods, costs, or handling times, please reach out to us at contact@yellowlabcreations.com.

Accessibility

Your ease of access and clarity is a priority for us at Yellow Lab Creations LLC:

Easy Access:
Our shipping policy, along with other essential policies like our Refunds and Returns, is prominently placed on our website for your convenience. You can typically find the links in the footer of our site, ensuring that it’s just a click away on any page.

Readability:
We’ve designed our policies to be clear and straightforward. If there’s ever anything you’re unsure about or if you need clarification, please don’t hesitate to reach out.

Feedback:
If you have suggestions on how we can improve the accessibility or readability of our website content, including this policy, we welcome your feedback. Contact us at contact@yellowlabcreations.com, and we’ll do our best to address your needs.


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